Shipping and Returns
We understand the value of your artwork and want to assure you that we take every measure to ensure its safe packaging and delivery. Our commitment to customer satisfaction is our top priority, and we want your experience with us to be exceptional every step of the way. You'll receive notifications as soon as your artwork leaves our warehouse, with tracking details so you can follow its progress in real time. We're confident that you'll be completely satisfied with your order.
Delivery of original artworks
Prices
Canada
Delivery is free anywhere in Canada, except for remote areas and northern regions (Northwest Territories, Nunavut, Yukon). We recommend that you contact us by chat or e-mail before placing your order if you think you are in a very remote area to find out the delivery rate (maximum $50 CAD). If you are a citizen of a Canadian province, you will not be charged for delivery, but if you are in a very remote area, you will be contacted by e-mail within 24 hours to inform you of the delivery rate. You can accept or refuse. If the rate (maximum $50 CAD) does not suit you, the order will be cancelled or refunded.
In the United States
From C$120 or less: C$15
Between C$121 and C$250: C$50
Between C$251 and C$500: C$50
Over C$501: FREE
International
Under C$120: C$35
Between C$121 and C$250: C$75
Between C$120 and C$500: C$75
Between C$501 and C$750: C$189
Between C$750 and C$1000: C$289
Over C$1001: C$451
Like anything precious, oil paintings require special care and may take a few weeks to dry before being varnished. However, paintings are usually prepared and dispatched within a week of purchase. Should your work require more time in the studio, we will contact you directly to discuss a new delivery schedule.
Please note that import taxes and customs duties may apply and are the responsibility of the customer.
Delivery of art reproductions on paper (Art prints)
Each art print on paper is created on demand using archival materials of the highest quality. As a result, the usual lead time between purchase and delivery to your home is 6 to 10 days on average.
These reproductions should always be handled with clean, dry hands to avoid marks.
Please note that import taxes and customs duties may also apply and are the responsibility of the customer.
Canada: FREE
United States: FREE
International: FREE
Receipt of your purchase
Please examine your artwork immediately upon arrival and notify us of any errors within 7 days of receipt. Returns are only offered for customers who receive an incorrect order. To be eligible for an exchange, your item must be in the same condition you received it and in its original packaging. You will also need proof of purchase.
Original artwork and canvas prints are final sales. Please contact us if you have any questions or concerns regarding a specific item prior to purchase.
Damage observed
Original paintings and stretched canvas prints are carefully packaged with acid-free materials and secured with protective padding. All items are inspected and packaged with care to ensure your artwork is protected.
However, we cannot control the postal carrier's process. Veronica Belam is therefore not responsible for handling errors or failed deliveries by the shipping service and is not responsible for damage occurring after shipment.
We appreciate your understanding!
Undelivered/Lost
If your package is marked as "Delivered" and you have not received it, check your confirmation email to make sure you have entered the correct shipping address. We cannot replace a print order free of charge if the address listed by the customer is incorrect, but we are happy to resend any package returned as undeliverable. In this case, you will be charged for the returned shipping costs. If the address is correct, please contact the shipping company directly. Unfortunately, there is nothing we can do on our end, so we cannot directly resolve issues of missed delivery or package theft by malicious individuals.
Special care
Please ensure you keep your artwork in a safe place away from water, liquids, fire, etc. Also be sure to frame your paper prints behind glass to protect them from moisture.